WHEN WILL YOU SHIP MY ITEMS?

All orders are subject to a handling period before shipment, usually 1 - 3 business days.

You will then receive notification of shipment with full tracking information. In many instances, to save you money, we are shipping directly from the manufacturer. Please allow 7-16 business days to receive your order, delivery times may vary depending on your country and product location.

Orders may be canceled up to 24 hours from the moment it has been placed.

Please make sure to provide the correct shipping address. FacyLux cannot be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.

In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. FacyLux will not be held responsible for customs taxes.

ESTIMATED DELIVERY TIMES

 

HOW DO I TRACK MY ORDER?

You can track your order once it has been shipped by clicking here.

WHERE ARE MY ITEMS COMING FROM?

To save you money we ship our products directly from the manufacturer. These locations include the United Kingdom, China and the United States.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.